Shipping policy

Last updated: August 6, 2025

Delivery Destinations

We currently deliver to the following countries:

Sweden, Germany, the Netherlands, Finland, and other EU countries.

Processing Times

Orders are processed within 1–3 business days from the purchase date, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Times

Sweden: 5–10 business days
Germany: 5–10 business days
Netherlands: 5–10 business days
Finland: 5–10 business days
Other EU countries: 5–10 business days

Delivery times are estimates and may vary due to carrier delays, customs procedures, or external factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on destination and order weight.

Free standard shipping is always available
Express delivery may be offered for faster, prioritized processing
All shipping costs are clearly displayed before payment

Customs, Duties, and VAT

We ship from within the EU or under the Import One-Stop Shop (IOSS) system where applicable.

All prices displayed include VAT
No additional customs or import fees apply for EU customers
VAT is handled in accordance with applicable EU tax regulations

Customers outside the EU are responsible for any applicable customs duties, taxes, or import charges.

Delivery Issues

We are not responsible for delays caused by shipping carriers, customs clearance, or circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact us at info@shopxenaro.com.

Claims for missing packages must be submitted within 14 days after the estimated delivery date.

Ownership and Risk

Ownership and risk of loss transfer to you upon shipment, in accordance with applicable EU consumer protection laws.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us within 48 hours at info@shopxenaro.com and include:

Your order number
Clear photos of the issue (if possible)

We will arrange a replacement or refund in accordance with our return policy.

Compliance with EU Delivery Standards

In accordance with EU consumer law:

Orders must be delivered within 30 days unless otherwise agreed
You are entitled to a refund or replacement if a product is lost during transit
All shipping costs and VAT are disclosed before payment

Contact Information

XENARO LIMITED

39TH THE CTR 99

QUEEN’S RD CENTRAL CENTRAL

HONG KONG

Email: info@shopxenaro.com

Phone: +852 6123 4782

Item added to your cart